If any user (PNM, RC, chapter, council, council admin) is having issues logging into ICS and they see a screen that says "Seems like you have no active accounts for ICS, please contact an advisor." They should only see this screen if they have NOT activated their account and set their password.
Please verify the user's email address in the "Users/Manage Users" screen for chapters, RCs, council or council admin or the "PNM Login Profiles" screens if the user is a PNM.
If the user is a PNM, you MUST click the "Edit PNM Profile" button next to the PNM to verify the "OmegaFi Login" email address matches the "Email address" in that screen. If it does not match, you will just need to click "Submit" and the system will update both email addresses. If it does match, click "Close" and resend their activation email.
See the attached document for password tips.