Advisors should take the below actions before reporting issues to ICS support.
- Read directions the top of the screen for guidance.
- Check your checklist!
- If chapters are having issues, log in as that chapter to verify there is an issue.
- If you completed #1-3 above and confirm you still have an issue, email recruitment_support@omegafi.com.
IMPORTANT: Putting “urgent” on an email to our support team does not necessarily qualify the issue as an urgent matter. Our after-hours support team will identify the urgency based on the criteria identified in How will ICS manage the issues I report?