IMPORTANT: When sending a support request during regular hours or after hours, please provide as many details as possible, including the screen name with the issue and the steps taken when receiving the error or scheduling issue.
For general questions regarding ICS:
- reference the ICS Help Center, checklists and training videos available on your message board under the ‘Training Info’ tab; and then
- email recruitment_support@omegafi.com or select the Support button on the bottom right of your screen to schedule a training, set up rounds, or for basic questions. (See the section below for steps on submitting a support ticket.)
If chapters are having issues, verify the issue by switching to the chapter before contacting ICS. ICS will not respond messages from chapters or PNMs.
For urgent matters outside of regular business hours, provide a detailed description of your issue. Responses will be followed up by email. Issues will be prioritized as follows:
- scheduling issue for a PNM only if parties begin before 8:00 am Eastern
- an error message is displayed
Follow the steps below to submit a support ticket to ICS.
Step 1: Select the Support button on the bottom right of your screen.
Step 2: Select your issue type. Most issues will be "Software or Login Support".
Step 3: Provide the subject and description. Please be as specific as possible.
Step 4: Select product as “ICS”, select “Other Organization”, type your University Name, type of user and if you are currently in recruitment. Then click "Send".
See also:
When is ICS support available?