Below are the types of issues that are considered emergencies and will be handled promptly by the ICS support team.
-
Error message
-
Processing issue/error to proceed to the next step
-
RFM processing issue
Below are other types of issues that are non-emergencies.
-
Changing statuses
-
Extending time for chapters and/or PNMs
-
Rounds and party times incorrect
-
Note: This must be done and approved during your training. If edited after that time, the advisor is responsible for setting up another training to correct the changes.
-
-
Issues with schedules
-
Quota/Snapbid availability
-
Report information
-
RFM numbers or identifying who the RFM is for your school
-
PNM login issues
IMPORTANT: Putting “urgent” on an email to our support team does not necessarily qualify the issue as an urgent matter. Our after-hours support team will identify the urgency based on the criteria identified above.